- If the user has setup their Marketo connection and it appears valid from the Integrations page BUT Channels/Tags/Folders/Programs do not show up in the publish/activate UI screens it likely means Marketo is saying Access Denied.
Customer Response Process:
- Once you have confirmed the above situation by looking at the customer's account. Ask them to recheck their permissions and send a screenshot of their Marketing Activities tree to verify Workspace settings.
- If nothing conclusive, schedule a call to review all settings manually. Try giving ALL api permissions in Marketo, does this help?