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Help & Support

Written by
Andy Theimer

Marketo error: 1016 Unable to approve email template

Published on
June 24, 2021

Modules Affected:

  • Automated

Cause:

  • The email under the ### - FeedOtter setup email program related to the FO campaign has become corrupt, has been edited, and FO can no longer update it.

Resolution:

  • User can try to ensure the "setup" template is approved.
  • If this doesn't fix it.  Recommend following the steps https://www.feedotter.com/articles/reset-marketo-error-feedotter-email-templates/ to reset the template.

Customer Response Process:

  • Work with the customer via email to resolve the issue.  Send guide to reset.  Schedule Zoom to walk through reset with customer if needed.