Modules Affected:

• Automated

Cause:

• The email under the ### – FeedOtter setup email program related to the FO campaign has become corrupt, has been edited, and FO can no longer update it.

Resolution:

• User can try to ensure the “setup” template is approved.
• If this doesn’t fix it.  Recommend following the steps https://www.feedotter.com/articles/reset-marketo-error-feedotter-email-templates/ to reset the template.

Customer Response Process:

• Work with the customer via email to resolve the issue.  Send guide to reset.  Schedule Zoom to walk through reset with customer if needed.