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Help & Support

Written by
Kat Lee

Message: Marketo error: FeedOtter Programs Duplicate folder name

Published on
May 23, 2022
[social_warfare]
Modules Affected:
  • Automated
Cause:
  • In Marketo, the user has 2 folders with identical names.
Resolution:
  • The customer needs to rename a folder or delete a folder in Marketo.
Customer Response Process:
  • Hi,I noticed your email campaign is having trouble sending to Marketo due to a duplicate folder in your Marketo instance. Currently, you have multiple folders named “–” in Marketo. FeedOtter’s not able to send this email because it isn’t able to tell which folder you want it in.

    To continue sending, please rename your Marketo folder or delete one of these folders. Please let me know if you need any assistance or have any questions.

    Have a great day, —

 

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