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Privacy Policy

Last Update: March 20, 2020

FeedOtter, LLC (“FeedOtter”) takes privacy seriously.  Please read this Privacy Policy, which describes the types of information FeedOtter collects on the FeedOtter.com (the “FeedOtter Site”) and how FeedOtter may use that information.

Users of the FeedOtter Site who simply browse the FeedOtter Site (“Guests”) may be able to view products and information, request information and engage in certain services on the FeedOtter Site. Users of the FeedOtter Site who enter into a separate User Agreement with FeedOtter (“Clients”) may be able to engage in certain other services on or through the FeedOtter Site. Guests and Clients are collectively referred to herein as “Users”.

IF YOU ARE A USER, THIS PRIVACY POLICY APPLIES TO YOU.  BY USING OR VIEWING OF THE FEEDOTTER SITE, SUCH USER ACKNOWLEDGES AND AGREES TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. 

Overview

This Privacy Policy is incorporated into and subject to the terms of FeedOtter’s Terms of Use, which can be viewed on the FeedOtter Site.  This Privacy Policy covers FeedOtter’s treatment of personally identifiable information (“Personal Information”) and other non-personally identifiable information that FeedOtter gather when a User accesses the FeedOtter Site and when a User or Client registers to receive services from FeedOtter (the “Services”). By visiting the FeedOtter Site or using the Services, each User expressly acknowledges that such User accept the practices and policies outlined in this Privacy Policy and consents to FeedOtter’s use and disclosure of such User’s Personal Information in the manner described in this Privacy Policy. If a User does not agree to the terms of this Privacy Policy, such User should not use the FeedOtter Site or the Services. If a User has any questions regarding this Privacy Policy, such User may contact us at support (at) FeedOtter.com.

Information FeedOtter Collects

If a User chooses to use the FeedOtter Site or the Services, FeedOtter may require such User to provide contact and identity information, billing information, and other Personal Information as indicated on the FeedOtter Site. Once a User registers on the FeedOtter Site, such User is no longer anonymous to us. The information that we gather from a User through the FeedOtter Site enables FeedOtter to provide, maintain and improve the FeedOtter Site and the Services, personalize User’s experience on the FeedOtter Site, process User’s requests, and process the requests of others, and includes the following information:

  1. Personal Information that such User provides to FeedOtter or otherwise disclose or post in connection with the FeedOtter Site or the Services, including the following:
  2. a)User’s name, address, email address, and other basic contact information;
  3. b)User’s preferences, content, mobile device information, and credit card information;
  4. c)Discussion board posts, including photographs, videos and other content; and
  5. d)Communications and other messages, including correspondence between FeedOtter and such User.
  6. Non-personally identifiable information that FeedOtter gathers on the FeedOtter Site, including User’s IP address(es), computer sign-on data, statistics on page views, traffic to and from the FeedOtter Site and individual pages on the FeedOtter Site and data that FeedOtter may collect through cookies or other means. A User can take steps to disable cookies on User’s browser; however, this may affect User’s ability to use the FeedOtter Site.

iii.           General information regarding the products and services offered by such Client.

  1. General information regarding the Services a Client has registered to receive.

 

Our Use and Disclosure of Client’s Information

FeedOtter may use User’s Personal Information to:

  1. Provide the Services and products;
  2. Resolve disputes, calculate and collect fees, and troubleshoot problems;

iii.             Verify User’s identity and the information users provide;

  1. Encourage a safe online experience and enforce our policies;
  2. Customize users’ experience, analyze usage of the FeedOtter Site, improve and measure interest in our Services, and inform users about Services, products and updates;
  3. Provide Users with information that may affect their use of the FeedOtter Site, the Services and products;

vii.           Communicate marketing and promotional offers to our users;

viii.          Provide customer service; and

  1. Perform certain other business activities.

During the course of operating FeedOtter’s business, FeedOtter may use Users’ Personal Information to deliver information to Users that may be targeted to Users’ interests. Upon receipt of the first communication of this type, a User will have the opportunity to opt-out of future communications by clicking on unsubscribe link or by following unsubscribe instructions described within the communication. If a User does not want to receive email or other communications from FeedOtter, such User can also contact FeedOtter at support (at) FeedOtter.com. However, as part of a Client’s registration for the Services, such Client may receive certain communications from FeedOtter, such as administrative announcements and customer service messages regarding the Services and products, and Client will not be able to opt out of receiving such communications.

From time to time, FeedOtter may implement solutions designed to more efficiently capture a User’s communications preferences. In any such event, FeedOtter will attempt to reflect any previously stated communicated preferences within such solutions.

FeedOtter does not sell or rent for commercial gain Users’ Personal Information to third parties for their marketing purposes without a User’s consent. FeedOtter may share and Users hereby consent to our sharing of personal information with the following persons or entities:

  1.   Corporate affiliates of FeedOtter to help coordinate the Services or products we provide to Users, enforce our Terms of Use and other agreements, including the User Agreement with Client (if any), and to promote trust and safety.
  2. Service providers and others who help with our business operations and assist in the delivery of the Services and other products to our Users.  Examples include, but are not limited to, the following: maintaining servers, sending email, removing repetitive information from user lists, analyzing data, providing marketing assistance, processing payments, reviewing content and providing customer service. Unless we tell Users differently, such service providers and other companies and people do not have any right to use Personal Information we share with them beyond what is necessary to assist us.

iii.               Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our conditions of use and other agreements, or to protect the rights, property or safety of FeedOtter, our employees, our Users or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  1. Entities who acquire FeedOtter or its assets. In some cases, we may choose to buy or sell assets. In these types of transactions, User information, including Users’ Personal Information, is typically one of the business assets that are transferred. Moreover, if FeedOtter, all or its assets or the FeedOtter Site are acquired, or in the unlikely event that FeedOtter goes out of business or enters bankruptcy, User information, including Users’ Personal Information, would be one of the assets that is transferred to or acquired by a third party. Users acknowledge that such transfers may occur, and that any acquirer of FeedOtter, its assets or the FeedOtter Site may continue to use Users’ Personal Information as set forth in this Privacy Policy.
  2.           Persons or entities with whom a User consents to have User’s Personal Information shared. For instance, when a User requests information, Services or products from FeedOtter or a third party through FeedOtter, or when a User posts information to the FeedOtter Site, a User provides its consent for FeedOtter to share that information with others. Please note that whenever a User posts information on or through the FeedOtter Site, such User is expressly consenting and granting their consent for FeedOtter to share that information with third parties.
  3. Other users of the FeedOtter Site. Some information about a User, such User’s account on the FeedOtter Site, such User’s account activity and, if applicable, a Client’s Store will be provided to or otherwise accessible by other Users of the FeedOtter Site. This may include the date a User last logged into User’s account, pages that a User has visited, User’s location, User’s preferences and other information that a User chooses to make public. User’s user name, but not a User’s email address, may be displayed to other users of the FeedOtter Site when a User engages in certain activities or indicate certain preferences on the FeedOtter Site. Users may be able to contact other Users using the FeedOtter Site.

 

Information Regarding Clients

All files that are sold or accessed through the FeedOtter Site are independently owned and operated by third parties. FeedOtter does not own or operate any of these files. Thus, if a User links to, browses or transacts business with any files, FeedOtter is not responsible for the privacy practices or the content of such files, including, without limitation, such files use of any of User’s Personal Information. If a User visits any links, we encourage such User to review and become familiar with the file owner’s privacy policy and any terms of use.  If a User (which then becomes a Client) enters into a separate User Agreement with us, then Client must abide by the terms provided therein with regard to customer information.

 

Third Party Websites

Emails from FeedOtter or its business partners, and the FeedOtter Site itself, may contain links to other Internet websites, including sites that may or may not be owned or operated by FeedOtter. Unless otherwise explicitly stated, FeedOtter is not responsible for the privacy practices or the content of such websites, including such sites’ use of any information collected when email recipients or the FeedOtter Site’s visitors click through links to those sites. If a User visits such websites, FeedOtter encourages such Users to become familiar with the privacy practices and any terms of use of such sites.

Accessing, Reviewing and Changing User’s Personal Information

If a User is registered to receive FeedOtter Services, such User can access, review and modify User’s Personal Information at any time by logging into such User’s account on the FeedOtter Site. Please note, however, that FeedOtter may maintain a copy of the unmodified information in its records.  If a User posts messages using the FeedOtter Site’s community discussion boards or other message areas that may be made available on the FeedOtter Site, such User may not be able to later edit or delete those messages.  Users may contact FeedOtter at support (at) FeedOtter.com to review any Personal Information FeedOtter stores about such User that is not available on the FeedOtter Site; provided, there may be a charge associated with such requests. FeedOtter may delete Personal Information when FeedOtter determines that it no longer needs it.  However, any information that a User has made public may continue to be displayed unless a User removes it. Additionally, FeedOtter may retain Personal Information as permitted by law to resolve disputes, enforce our policies, and help prevent bad actors from using the FeedOtter Site.

CCPA Privacy Statement

FeedOtter fully complies with the California Consumer Privacy Act of 2018 ("CCPA").  To request our statement of compilance please email privacy@feedotter.com

Conclusion

Notification of Changes

We may amend this Privacy Policy at any time by posting the amended terms on the FeedOtter Site. In the event of amendment, all terms shall become effective on all Users immediately upon posting to the FeedOtter Site.

Questions or Concerns

If a User has any questions or concerns regarding privacy regarding the FeedOtter Site, please send a detailed message to support (at) FeedOtter.com. FeedOtter will make every effort to resolve or respond to a User’s concerns.