User generated content (UGC) is just what it sounds like--content created by someone other than your brand. The theory behind its effectiveness is simple: it is always more trusted than content the brand puts out about itself. Consumers increasingly look to their peers for brand recommendations and advice, and UGC fulfills this for them.
UGC can encompass multiple forms of content not produced by your brand, including social media recommendations, testimonials, videos, and blog posts. You can find ample quality content as the result of an influencer campaign, and more from happy consumers who take it upon themselves to write about brands online.
If you’re not sure if you need to embrace UGC, or how to go about collecting this valuable form of content, then keep reading.
If you might need a little convincing that you need to ramp up your UGC strategy, we can look at a few statistics. 84% of consumers say they trust peer recommendations above all forms of advertising. And, word of mouth marketing generates twice the sales of paid advertising. Lastly, 64% of consumers actively seek out UGC when it’s time to make purchase decisions.
Have we convinced you yet that you should be populating the Internet full of UGC? You can assure that target consumers come across your brand through a peer’s recommendation, plus they’ll be plenty of UGC content readily available when a consumer is researching your brand. Keep reading, because this post is going to give you all the tools that you need to improve your UGC strategy.
User generated content is all about current consumers sharing real-life experiences about your brand. For example, you can feature a post on LinkedIn about how your software makes their day easier, or a video testimonial talking about how a business discovered how your brand solved several major pain points for them. These brand experiences are authentic, and instantly create brand trust.
UGC helps brands tell stories in ways that the brand can’t do themselves. Whether it’s a selfie with your product, a blog post about their experience with your brand, or a tweet saying how much they love you, UGC will organically contribute to your overall storytelling strategy.
When happy consumers publish a complimentary post online about your brand, it’s goes straight to all of their followers, instantly putting your brand in front of hundreds or even thousands of new potential consumers. Their sincere experience with your brand might be enough to activate new people into leads, and (hopefully) conversions. Your happy consumers should be your brand’s greatest marketing asset, and they can offer valuable social proof with their recommendations.
Most UGC content is published organically and without any incentive. That said, there are ways to get consumers to publish their experience with your brand on their blog, their social channels or even a testimonial on your site. Let’s explore a few ways you can generate UGC for your brand:
There’s no point in earning all this juicy UGC if it doesn’t get you put in front of your target consumers and make it easy to find. Putting a strategy in place to leverage UGC is crucial. Let’s look at a few ways you can get maximum views on UGC to generate new leads and sales for your brand:
Do you have any tips to add about a powerful UGC strategy? We’d love to hear all about it on Twitter @Feed_Otter